Germany

The Service Manager (SM) ensures that AT&T products and services are supported to operational contractual commitments and service level agreements. The SM has overall ownership of the Customer Service Experience (customer satisfaction) and builds relationships of trust and integrity with... back to job list

Global Service Manager

Boeblingen, Germany

Ref#: 150273

Position eligible for immigration sponsorship: No


The Service Manager (SM) ensures that AT&T products and services are supported to operational contractual commitments and service level agreements. The SM has overall ownership of the Customer Service Experience (customer satisfaction) and builds relationships of trust and integrity with designated customers by demonstrating a comprehensive understanding both of the customer’s business requirements and the AT&T products and services that are used to support these requirements.
The SM also builds similar relationships within AT&T and other service provider groups to ensure that people within these groups understand and respond to SM requirements. Globally, Service Management is moving towards a Consultative Practice supported by SoCS for Service Management (Science of Consultative Selling) methodologies.
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