Mexico

Provides technical sales support to assure successful customer integration and implementation of established company products. Participates in joint sales call with the sales representative. Consults with customers in selling and supporting company products and systems. Supports unit sales plan... back to job list

MX - Global Service Mgt - Sr Specialist Technical Consulting

Ciudad de México, Mexico

Ref#: 150421

Position eligible for immigration sponsorship: No


Provides technical sales support to assure successful customer integration
and implementation of established company products. Participates in joint sales call with the sales
representative. Consults with customers in selling and supporting company products and systems.
Supports unit sales plan through pre-sales and/or post-sales technical consulting activities.
Provides technical support in sales presentations, product demonstrations, and installation and
maintenance of company products to ensure that the system is functioning according to
specifications.
Individual will be responsible for managing customer expectations for installation and lifecycle activities - he is accountable for accurately projecting timelines and communicating those to the customer. For any request, the individual has the authority to escalate and prioritize orders within the pod. He also has decision rights for advanced billing inquiries.
Will interact at depth with large, complex customers to disuss project scope, project timelines and expectations, as well as reporting on the implemtation status. Plays lead role among internal/external parties for service delivery, including: GAM, TSS, local area providers. The position is also responsible for negotiating on course of action, timelines and outcomes.
The incumbent is expected to build strong relationships within AT&T and other service provider groups to ensure that people within these groups understand and respond to Business requirements.
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