Mexico

Leads a team of Customer Advocates who utilize appropriate sales techniques to encourage a good customer relationship and enhance the buying experience. Responsible for meeting or exceeding individual sales objectives, as well as meeting or exceeding customer care commitments. Interacts with... back to job list

MANAGER, CUSTOMER ADVOCATE - BMSC

Ciudad de Mexico, Mexico

Ref#: 153735

Position eligible for immigration sponsorship: No


Leads a team of Customer Advocates who utilize appropriate sales techniques to encourage a good customer relationship and enhance the buying experience. Responsible for meeting or exceeding individual sales objectives, as well as meeting or exceeding customer care commitments. Interacts with customers demonstrating the highest degree of courtesy and professionalism to resolve issues, providing service/support in ONE interaction (aka First Contact Resolution). Leverage various tools & technologies to provide support and effortless experience to customers (external and/or internal). Stays current on new and changing tools and technology both used and sold by AT&T. Serves as a Trusted Advisor to provide support to customers (external or internal) on matters spanning products & services, billing, orders, complaints, and/or other customer requests. Serves as a customer advocate for international customers. Applies customer relationship and/or sales techniques to recommend and/or sell a variety of AT&T products or services to meet customers' needs.
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