Mexico

Responsible for the overall operation of an inbound Call Center team (between 15 to 18 customer advocates), who handle all customer account needs, included but not limited to sales, product promotions, and payments. Overall responsibility for the day to day application of organizational policies... back to job list

Call Center Manager (GDL - ISM Loyalty)

GUADALAJARA, Mexico

Ref#: 152996

Position eligible for immigration sponsorship: No


Responsible for the overall operation of an inbound Call Center team (between 15 to 18 customer advocates), who handle all customer account needs, included but not limited to sales, product promotions, and payments.
Overall responsibility for the day to day application of organizational policies and procedures; administers company policies that directly affect subordinate teams employees
Ensures the volume of work produced meets product and service standards and exceeds quality standards. Plans, directs, supervises, and evaluates work flow to create a high performance environment
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