"Support all contractual GAP's that are in contract between AT&T and NI/GLS ...
Technical Specialist, Field Engineering
Position eligible for immigration sponsorship: No
"Support all contractual GAP's that are in contract between AT&T and NI/GLS • Support onsite 24x7 Monterrey Datacenter for Network issues
o Creation of Scripts (Engineering Support)
o Opening and tracking of RFC’s on IBM ISM Tool
o Follow up and document Service Request on IBM ISM Tool
o Follow up and document Work Orders on IBM ISM Tool
o Provide Bilingual support for Mexico and SAC countries where Cemex Employees does not want to speak English
o Swivel desk for US incidents among Remedy tool and ISM tool
o Sniffer Capture Analysis and Report
o Report Analysis using Netflow Tool
o Architecture Support onsite that interact with IBM and Cemex Teams
o Engagement on complex incidents, problems and new requierements to provide end to end solution.
o Management of Cemex and AT&T Network Tools
o Provide bilingual, Spanish-English, interface between the IBM Customer vendors set forth in Exhibit 12 (Third Party Contracts) and AT&T NOC.
o Support Mexico DSL modems which were not included on the WITO or Exhibit 10-D
o Attendance of IBM CAB Meeting to review and approve RFC’s