Mexico

Responsible for the overall operation of an inbound Call Center team (between 7–10 first level Supervisors and 120 costumer advocates), who handle the day to day customer service issues requests which may include any of the following: new or additional services, answering customer billing and... back to job list

Area Manager Call Center

Mexico City, Mexico

Ref#: 151630

Position eligible for immigration sponsorship: No


Responsible for the overall operation of an inbound Call Center team (between 7–10 first level Supervisors and 120 costumer advocates), who handle the day to day customer service issues requests which may include any of the following: new or additional services, answering customer billing and service inquiries, provisioning and maintenance, complaints, escalations, problem resolution, sales, adjustments, service order issuance inquiries and validation of service order accuracy.
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