Mexico

The Service Manager (SM) ensures that AT&T products and services are supported to operational contractual commitments and service level agreements, on behalf of designated global strategic MNC’s. The SM has overall ownership of the Customer Service Experience (customer satisfaction) and builds... back to job list

MX - Global Service Mgt - Service Manager LA

Mexico City, Mexico

Ref#: 150168

Position eligible for immigration sponsorship: No


The Service Manager (SM) ensures that AT&T products and services are supported to operational contractual commitments and service level agreements, on behalf of designated global strategic MNC’s. The SM has overall ownership of the Customer Service Experience (customer satisfaction) and builds relationships of trust and integrity with designated customers by demonstrating a comprehensive understanding both of the customer’s business requirements and the AT&T products and services that are used to support these requirements.
The SM also builds similar relationships within AT&T and other service provider groups to ensure that people within these groups understand and respond to SM requirements. Globally, Service Management is moving towards a Consultative Practice supported by SoCS for Service Management (Science of Consultative Selling) methodologies.
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