Mexico

Team Leader for delivery of field services at network sites across Latin America especially Mexico, ensuring that AT&T's field services requirements are delivered to time and quality. The role requires engagement, direction, and control of third party service providers and telehouses, across... back to job list

Technical Specialist, Field Operations Engineering

Monterrey, Mexico

Ref#: 150061

Position eligible for immigration sponsorship: No


Team Leader for delivery of field services at network sites across Latin America especially Mexico, ensuring that AT&T's field services requirements are delivered to time and quality. The role requires engagement, direction, and control of third party service providers and telehouses, across multiple sites, to deliver a portfolio of field services tasks. Those deliverables will include:
1. Installation of network equipment (e.g., Cisco, Juniper, Ciena, Arista, patch panels);
2. Installation of cables; cross connections to backbone and access circuits;
3. Fault management including out of hours maintenance response;
4. Testing (problem determination and acceptance testing activities);
5. Capacity management of passive network components.
The role requires performance management of third parties, defining and driving improvement programs as necessary to meet required Service Level Agreements. It also requires some flexibility on working hours due to the various time zones and will need to support some out of office hours work and escalations.
The applicant will have to perform on-site field services work when required, update network infrastructure and ticketing system databases (e.g., NISE, WMS) and interface with multiple AT&T business units including Engineering, Service Delivery, Network Operations Centers, Global Real Estate and Global Access Management.
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