Mexico

AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. With a network that covers 225 countries, including more than 120 million customers, we’d say we’re well on... back to job list

Bilingual Call Center Manager

Naucalpan, Estado de Mexico, Mexico

Ref#: 150478

Position eligible for immigration sponsorship: No


AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. With a network that covers 225 countries, including more than 120 million customers, we’d say we’re well on our way. Together, we’ve built a premier integrated communications company and an amazing place to work and grow.

At our Bilingual Contact Center, you’ll deliver best-in-class service to our customers in an environment that empowers you to lead your team, share the latest innovations and offer creative solutions to meet their needs. It’s the kind of place where you can combine your passion for people, innovation and drive towards the future.

You will manage a team of Customer or Business Service Representatives who are responsible for handling customer service requests includes new or additional services, answering customer billing and service inquiries, provisioning and maintenance, complaints, sales, adjustments, service order issuance inquiries and validation of service order accuracy.


With your passion for identifying and resolving customer issues, we’ll count on you to lead efforts to optimize your team’s ability to meet our customers changing needs. You’ll think creatively and champion change to meet operational goals, as well as unit and revenue objectives. In the process, you’ll further develop your leadership skills and continually grow your knowledge of AT&T products, industry trends and changing business needs.
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