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Voice MACD Provisioning Analyst


Aupark, Bratislava, Slovakia

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Location: Aupark, Bratislava, Slovakia
Working hours: 24/5, different shifts (primarily 14:00 – 22:00 CET)

We are currently looking for a new team members in Bratislava. Great opportunity to start your career in AT&T.

Roles and Responsibilities:

- On-time provisioning of customers’ Move, Add, Change and Disconnect (MACD) requests
- Daily active cooperation with internal and external AT&T Resources to complete provisioning tasks
- Managing own work, efficiency and quality in order to provide outstanding customer support
- Meet the required / requested time and quality targets
- Phone and email communication with the clients (requestors, site contacts and end-users).
- Phone and email communication with other teams and AT&T Vendors.
- On-call support for clients (24/7 stand by password reset line) and for technicians

Key Competencies and Skills:

- Excellent level of English – written & spoken
- Advanced PC knowledge
- Ability to quickly learn and adapt to challenging working environment
- Ability to work in tight deadlines
- Flexible, stress resistant team player with analytical thinking and problem solving abilities
- Great interpersonal/communication skills
- Willingness to appropriately go beyond the scope of one’s job to meet commitments made to others
- Experience with Avaya/Cisco Voice equipment and networking knowledge (CCNA) is a major advantage