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DTAC Engineer, Service Delivery


Bangalore, India

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The Data Test and Activation Engineer is responsible for provisioning support and guidance to IP service customers as well as organizations within AT&T. Data Test and Activation Engineer have a high level of skills on WAN technologies, customer router solutions, backbone device configurations, and tools and systems that support the end-to-end WAN circuits. The Data Test and Activation Engineer directs all troubleshooting actions and works with telco, customer, and internal AT&T teams to resolve all issues to customer satisfaction.

Roles and Responsibilities:

"The major responsibilities/skill sets represented in these functions are: providing provisioning support and guidance to customers, representing customer requirements throughout a project.
• Coordinate with and interact as an advocate to the vendor to resolve technical issues as well as troubleshoot with vendors, customers, and peers, and perform root cause analysis.
• Implement changes to new or existing products and features and will need to have the skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures."

Key Competencies and Skills:

"Technical Skills and Expertise
• Requires good knowledge of Tier 1 ISP's Routing Policies (WAN experience) as well as Network design, Routing, DNS, IP Subneting, TCP/IP protocol,(BGP, OSFP, RIP, and EIGRP) Security: NAT Configuration, Firewalls, Telecommunications.
• Good knowledge of (OCX, T3, fractional T3, T1's and fractional T1, ATM, and Frame Relay, Voice Over-IP). Hardware (Routers, CSU/DSU, bridges, multiplexers, servers and switches configuration).

Job specific skills
• Solid experience in : TCP/IP, LAN, WAN, MPLS, routing & switching protocols.
• CCNA certified with minimum 3.5 years’ experience in networking technologies.
• For this position candidates should possess excellent verbal communication skills and proficient writing ability.
• Problem solving, able to work under pressure with perfect time management.
• Resourcefulness and flexibility.
• Self-motivated, proactive and willing to take ownership and responsibility.

Professional Skills
• Strong communication skills with an ability to communicate at different hierarchical levels.
• Problem solving, able to work under pressure with perfect time management.
• Committed to meeting deadlines and task focused.
• Attention to detail.
• Ability to work well in a team."

Education and Qualifications:

Bachelor of Engineering or equivalent

Additional Information:

Able to work various shifts and/or weekends as needed