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Principal-Advanced Technical Support


Bangalore, India

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The Advanced Technical Support (ATS) Public Edge team provides Tier3 network support for technology insertion and escalations ADIoD (Domain 2.0) VAN/Cloud Public Edge, ADI and GMIS and legacy related networks such as PNT. The candidate will coordinate closely with vendors such as Cisco and Juniper to resolve production problems and ensure product quality.

The candidate will receive escalations from ATS management and the NRCs and will be responsible for the resolution of complex customer impacting network outages. The candidate would additionally interface with the Tier2 teams and vendors to define root cause for difficult to resolve or chronic problems in the network. These problems will be extremely complex in scope requiring analysis of situations or data and requiring in-depth evaluation covering all aspects of IP based networking.

The candidate will provide guidance and leadership to the team members and serves as a technical knowledge source within the organization. Additionally, the candidate will make major contributions that have direct impact on the quality of service provided to customers.

Roles and Responsibilities:

The work scope includes deep understanding in the IP arena, Statistical and analytical skills in dissecting complex and stressful Service Provider issues requiring novel concepts and approaches to understand the Root cause in a legacy Domain 1.0 area and Domain 2.0 area with virtual VMX routers. Working as the Tech Specialist, Systems Engineering, the candidate will perform technical project work of a moderate scope within a larger technical project that is within a specific technology discipline. To attain this technical level, the candidate will be required to have or be capable of exhibiting contributions in specific technical areas. Your contribution shall be primarily internal to the company.

The candidate will work closely with the TD&A organization to insert hardware and software configurations for new network elements and delivers MOPs (Methods of Procedures) to shown details that will be needed for implementation. As the Tech Specialist, Systems Engineering, the candidate will generally be recognized in the company as a subject matter expert within a specific area. In addition, they should have worked or be capable of working independently on projects of moderate complexity, managing technical issues. The Tech Specialist, Systems Engineering position will require strong candidates who must be independent thinkers who will come up with ideas, not just be given ideas.

Candidates must be able to work collaboratively within a small research group as well as with other teams such as Product Management, Network Engineers and Service Managers.

The Candidate will Support AT&Ts global Service provider infrastructure that includes IP and MPLS VPN services. The specific services are ADIoD, ADI/MIS, GMIS, PNT, VAN and Cloud Computing.

Due to the needs of the business, the candidate selected for this role is expected to remain in this position for a minimum of:

Not applicable

Key Competencies and Skills:

Candidate must have Expert or advanced level experience with the following:
• Juniper QFX5100/M320/T640/MX960/MX480/MX2020, CISCO CRS, GSR, 7600 and 6500
• LAN switching technologies: STP, 802.1Q, LACP, RSPAN, MLAG, VPC
• Cisco Nexus/5500s/ASRs/CRS
• Layer 2 networks
• Frame-relay, ATM, PPP, MLPPP, MLFR, BFD etc.
• Multicast, BGP, OSPF, MPLS, LDP, RSVP etc.
• Vendor support contracts and Vendor Management
• Software upgrade planning - edge platforms such as Cisco 7600, Juniper MX480, MX960 and MX2020.
• Knowledge on Virtualized Networking Functions – Brocade / Juniper / Cisco is mandatory
• Hypervisor concepts and working knowledge of Software Defined Networking is necessary
• Working knowledge of DNS, Network Access & Management including SNMP/MIBs/Authentication
• IPv6
• Layer 1 LAN/WAN features and transport options (copper and fiber)
• Working knowledge of Security Concepts including tunneling AAA/RADIUS etc
• IP Services: IPSEC, VoIP, SIP, IP Multicast, PIM, NAT, HSRP, VRRP, PBR, GRE
• Packet Capture and Analysis (eg. Wireshark, TCP Dump)

Candidate should have basic and applied knowledge of
• LINUX SysAdmin
• Scripting languages and tools PYTHON/UNIX/LINUX/SHELL/PERL/EXPECT

Education and Qualifications:

Successful candidates must have a minimum of 10 years’ experience in data networking and be available for 7x24x365 On-Call Support.
Bachelors Degree or greater - Preferred

Desired Accreditations/Skills:
• CCIP, CCIE lab certified in Service provider or equivalent such as JNCIP, JNCIE.