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Senior Technical Specialist - CLIENT NETWORK DELIVERY


Bangalore, India

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Lead Engineer support all design functions and customer migrations.
He is the Technical leader of deployment phase for various projects on customer network.
Participates on design and deploys network solutions, performs network changes of medium and high complexity.
Configures various types of devices, supports LAN / WAN / WLAN infrastructure and interacts with internal and external partners to complete tasks required to deliver project in line with standards and customer contract.
Acts as SME for various technologies and owns related processes.

Roles and Responsibilities:

• Manages, delivers and deploys aspects of network architecture, design, engineering and detail network specifications in order to migrate client from current network environment to the new environment.
• This position will directly interface with business customers, those who are planning to purchase or have purchased an AT&T Managed Service.
• Should be able to understand complex customer requirements and translate them into a configurable design/solutions that can be supported from within AT&T services frameworks.
• May include vendor management, client relations, resource planning and management, project management and quality assurance, new equipment installation and configuration and client training .
• The Lead Engineer will be responsible for the integration of cross service installations, working as an individual or as part of a team deploying changes to existing customer networks.
• Responsibilities will include and not limited to the ability to produce technical documentation, along with liaising with third parties and internal groups to schedule and support deployments and changes within agreed time scales arranged with the customer.
• The individual is responsible for technical validation of the solution, updates to AT&T internal databases, planning and preparation of migration plans for cut-over to the AT&T service. They will have an in-depth knowledge of logical router configurations and both LAN and WAN routing topologies as well as a business understanding of the Managed Service offers.
• Act as single point of technical contact for internal and external customers and provide SME support for escalated operational issues.
• Provides technical guidance / configuration notes to the implementation engineers and support as appropriate for completing customer migrations.
• Perform critical network changes or of high complexity

Key Competencies and Skills:

Excellent English Language skills
Proficiency with software applications such as Word, Excel, PowerPoint, and Visio
Strong data entry and PC skills
Extended knowledge in LAN/WAN/WLAN administration
Cisco Routers and switches – CCNP or CCNP SP (CCIP) level (or higher) is desired
Knowledge in the area of networking and Cisco equipment configuration
Hands-on experience with Cisco based networks.
Expertise in routing protocols (including BGP, OSPF, and EIGRP)
Expertise in wireless – Cisco
Expertise in Network designing, Managed LAN services, Layer 2 and Layer 3 switching
Expertise in IP sub netting, NAT, IPV4 & IPv6
Advanced knowledge of MPLS and Quality of Service technologies
Advanced knowledge of network designing, implementation, trouble shooting & device management.
Working knowledge of MPS, Frame-Relay, ATM, PPP, Ethernet, POS and all forms of WAN technologies
Working knowledge of Routers, Switches, CSU/DSU, bridges, IMA equipment, Load Balancers, WAN Acceleration devices
Working knowledge of VOIP and IP Telephony, IPSec is required

Professional level certifications in Cisco & Aruba wireless products/technologies is desirable

Soft skills
Should be well organized, detail oriented and is flexible to help meet business requirements
Innovative with capability to adapt to new environments and drive changes successfully
Candidate shall be result oriented and is self-driven for delivering projects independently
Customer focused, presentation skills; strong oral and written communication skills
A Strong team player, analytical thinker & problem solver and delivers with speed.

Education and Qualifications:

Engineering / Science Graduate and above
CCNP knowledge (will be tested) is must
Previous experience as DTAC Engineer is advantage

Additional Information:

Location: Bangalore, India
Contract: Unlimited