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Sr. Associate, DDI Network Engineer


Bangalore, India

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Successful candidate will be responsible for administering DNS/DHCP/IPAM (DDI). Management of the IP address space for the multiple customers. Implementation of changes related to DNS, DHCP and IP addressing based on the business requirements & Resolution of incidents. Perform analysis of the customers in order to ensure high availability of these critical services. Candidate must be willing to get involved in complex troubleshooting and good at coordinating with peers and other support groups.
support includes service assurance, service delivery of day to day MACD work, hardware/ software break fix, Disaster Recovery exercises, as well as providing GeCEP support for additional high-level support requests from clients.

Roles and Responsibilities:

This position involves Technical troubleshooting & Implementation of changes in the complex network environment using Infoblox, QIP and Bind platform. A large portion of this job requires knowledge and experience working with DNS/DHCP/IPAM. Responsibilities also include Prioritizing work accordingly, collaborating, and assisting other technicians with issues, Documenting actions in the problem record. Contact other support groups or organizations as required. Maintain Customer / Account focus. Escalate to T3 for issues that cannot be resolved at T2 level.

Key Competencies and Skills:

* 4 to 5 years of Networking background and TCP/IP
* Good knowledge of IP Networking.
* Experience in DNS/DHCP/IPAM (DDI) administration using Infoblox, QIP and Bind platform applications are desired (but not mandatory).
* Windows, Linux based DNS, DHCP administration.
* IPV4 and IPV6 subnetting.
* Proven track record of delivering quality work and excellent communication skills
* Ability to manage multiple priorities effectively and on a consistent basis

Education and Qualifications:

* Bachelor's degree /Diploma/BCA in any discipline.
* Experience in Infoblox Administration / Microsoft DNS, DHCP servers / Linux DNS administration.
* Networking Certifications.

Additional Information:

* Excellent organizational, communication, analytical and interpersonal skills
* Ability to work cohesively in a team, learn quickly in a dynamic environment and deliver on commitments in a timely manner.
* Ability to keep ticking system updated on a timely manner, and quickly learn the tools.
* Resolves most of the Sev-1/2 incidents at this level.
* Should be flexible to work in 24*7 rotational shifts.
* Solid understanding of Incident and Change Management Process.