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Staff Associate, Client Network Delivery


Bangalore, India

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Manage, validate and load 3rd Party circuits (inventory) in 3PT tools, Investigate and fix inventory related issues/requests from various teams, Help resolve billing/invoicing discrepancies, Work on cost savings/new revenue projects with the Business Managers in the 3PT Disposition Team, Work on Inventory Clean Up projects, Contribute actively in providing innovative ideas/suggestions on the process and tooling enhancements that can drive improvements to customer service, operational efficiency and profitability.

Roles and Responsibilities:

1) Onboard Inventory in tools - Ensure that the data in all inventory onboarding requests from different teams is validated correctly, the onboarding ticket is raised and all stakeholders are informed when the inventory is on boarded in the tools. This work activity entails collaboration with different stakeholders to get all the information required for inventory onboarding.

2) Resolve Billing/Invoicing Disputes raised by Supplier/Customer - Assist in investigating and resolving invoice to inventory discrepancies raised by the Supplier Billing Team. Assist in investigating and resolving Customer Billing discrepancies raised by the Billing/Sales teams. This work activity requires analyzing the data in the tools and systems for the required info and engaging with various teams to resolve disputes.

3) Inventory Clean Up Projects – Work on inventory clean-up projects. This work activity requires analyzing the data in the tools and systems for the required info and engaging various teams to resolve inventory discrepancies.

4) Projects with the Disposition Team - Support the 3PT Business Managers on disposition projects to identify and pursue cost savings/revenue opportunities. This work activity requires investigating inventory/invoicing/billing issues which have significant financial impact on the bottom line.

5) Other Request Categories - Work on other BAU requests such as 1) Site Creations and 2) Request for inventory information from various teams. This work activity requires proper knowledge of the tools and processes to ensure that the appropriate changes/updates are made in the tools and the correct information is being disseminated to the requestors.

6) Gatekeeper - This work activity requires requests to be distributed uniformly among the Inventory Specialists based on the request categories.

7) Process Improvement - This work activity requires thorough knowledge of the existing processes and involves constant review of these processes to identify gaps, eliminate redundant processes/steps, provide constructive suggestions/recommendations to improve the processes/functions and identify areas of automation in the current work activities.

Key Competencies and Skills:

Requirement for this role
• Requires in depth knowledge of the 3PT tools, processes and Reports in order to perform the work.
• Requires good verbal and written communication skills since it involves collaborating and interacting with different teams to get the required info and resolve issues/disputes.
• This role also requires good analytical and problem solving skills to make proper conclusions/recommendations.

Education and Qualifications:

Qualification – Graduate/ Engineering Graduate
Shift – EMEA Shift (12:30 pm to 9:30 pm)
Experience - Minimum 1year to 2years

Additional Information:

Office skills