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Technical Specialist


Bangalore, India

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Date published:

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Overall Purpose: Responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. May also be responsible for software installations and 24/7 production support.

Roles and Responsibilities:

Performs one or more of the following functions: Performs software installations and upgrades to operating systems and layered software packages. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Installs and monitors security auditing software and remediates defects based on ATT security policies. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Develops and promotes standard operating procedures. Provides technical oversight during installations and recovery projects. Conducts routine hardware and software audits of servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation. Configures and extends vendor software to deliver Enterprise Content Management (ECM) solutions for internal customers to meet departmental or enterprise business needs in addition to providing extended support as needed. Collaborates with vendors on ECM product capabilities and improvements needed to meet ATT requirements.

Job Contribution: Intermediate level technical professional. Subject matter technical knowledge within a discipline and sound understanding of ATT technologies.

Key Competencies and Skills:

• 5-8 years experience
• Knowledge of UNIX-Solaris, AIX, HPUX, Windows, Linux)
• Understanding of Change Management Life Cycle Principles
• System Support and Trouble Analysis skills (root cause analysis, alarm management platforms, troubleshooting, etc)
• 1st level vendor certification

Principal Functional Skills / Competencies associated with this Title:
• Change Control
• Contingency and Disaster Recovery Management (General)
• Network Administration
• Network and Internet Security
• Network Architecture
• Networking/Communications Hardware
• Operating Systems and Environments
• Problem Management Process
• Process Management
• Scripting Tools and Languages
• Sniffer
• Storage Area Networks
• Technical Troubleshooting
• Virtualization Tools and Technologies

Education and Qualifications:

• BS in Engineering, Computer Sciences or other technical field
• Knowledge of call processing
• Server & System Administration skills
• Knowledge of OSI network protocol design
• Knowledge of Configuration, Backup, and Restoral processes necessary to support the telephony/voice infrastructure
• Experience using and writing technical documentation
• High level vendor certifications (i.e. CCNA)

Additional Information:

Note: Additional skills / competencies may be added to this specific requisition. During the application process, you will be asked to provide your proficiency and experience with all the skills / competencies associated with the requisition