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Slovakia

AT&T Customer Care Agent

Location:

Bratislava, Slovakia

Ref #:

150075

Date published:

17-Jul-2017
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*** Suitable for graduates and candidates with limited experience! ***

Our top of the range product called U VERSE has a high volume of customers who are looking for a helping hand to save the day. If you are the type of person who gets satisfaction from solving problems and has passion for excellent customer service, you are the Voice, we’ve been looking for.

Working Hours 24/7 (Morning shift, Afternoon Shift, Evening shift, Night Shift based on the business need)

Roles and Responsibilities:

Daily responsibilities:

• Answer in-coming support related phone calls as the first line of contact for the company
• Provide support for U VERSE products
• Maintain positive customer satisfaction and relationship
• Handle inquiries related to service, coverage, features, devices, accessories, repair & troubleshooting, billing, service activations and changes...

Key Competencies and Skills:

Key requirements leading to success:

• Advanced spoken English: B2-C1 level
• A logical mind-set and a passion for problem solving
• Ability to work in 24/7 environment (Morning shift, Afternoon Shift, Evening shift, Night Shift based on the business need)
• Basic knowledge of communication technology (e.g. INTERNET, TV, PHONE, ...)
• Ability to interact with customers on the phone during problem determination process
• Good organization and attention to detail, flexibility
• Ability to work in multi-cultural global environment

Education and Qualifications:

FLUENT ENGLISH COMMUNICATION SKILLS

Additional Information:

Assessment process:

• AT&T Recruiter telephone interview
• English and technical tests, personal Interview on AT&T Bratislava location

Expected start date:
August/ September 2017

About U VERSE:

AT&T offers best-in-class entertainment through its U-verse offering.
AT&T U-verse is an integrated bundle of services including TV, High Speed Internet and Digital home phone using IP technology.