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AT&T Customer Care Representative


Bratislava, Slovakia

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*** Suitable for graduates and candidates with limited experience! ***

Our top of the range product called U VERSE has a high volume of customers who are looking for a helping hand to save the day. If you are the type of person who gets satisfaction from solving problems and has passion for excellent customer service, you are the Voice, we’ve been looking for.

Working Hours: Mon-Fri, covering 8 hours shifts from 13.00 to 1.00
(13:00-22:00, 14:00-23:00, 15:00-24:00, 16:00-1:00)
Location: Lakeside Park, Bratislava, Slovakia
Expected start date: in November 2018/ January 2019

Roles and Responsibilities:

Daily responsibilities:

• Answer in-coming support related phone calls as the first line of contact for the company
• Provide support for U VERSE product
• Maintain positive customer satisfaction and relationship
• Handle inquiries related to service, coverage, features, devices, accessories, repair & troubleshooting, billing, service activations and changes...

Key Competencies and Skills:

Key requirements leading to success:

∙ Advanced spoken English: B2-C1 level
∙ A logical mind-set and a passion for problem solving
∙ Ability to work in 24/7 environment (Morning shift, Afternoon Shift, Evening shift, Night Shift based on the business need)
∙ Basic knowledge of communication technology, e.g. INTERNET, TV, PHONE, ...
∙ Ability to interact with customers on the phone during problem determination process
∙ Good organization and attention to detail, flexibility
∙ Ability to work in multi-cultural global environment

Education and Qualifications:


Additional Information:

About U VERSE:

AT&T offers best-in-class entertainment through its U-verse and DirecTV offerings.
AT&T U-verse is an integrated bundle of services including TV, High Speed Internet and Digital home phone using IP technology.

Assessment process:

• AT&T Recruiter telephone interview
• English and technical testing and interviews with managers iIn AT&T Bratislava location/online

Basic wage component (gross) and other rewards:

The base salary is from 1100 to 1370 EUR gross/a month depending on your level of English, work experience and technical skills.
The final salary might be higher based on the shift schedule (working 19.00-22:00 = 25% uplift per hour and 22.00–1.00 = 38% uplift per hour).
The later shift you work the higher the uplift you get. For example the uplift to the base salary 1100 EUR might be from 100 to 300 EUR per month when working evening and night shifts.


- meal vouchers, benefits supporting cultural and sport activities, various discounts, yearly performance bonus, group life insurance, teambuilding and center events, group ife insurance, relocation package...