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Slovakia

AT&T Customer Care Representative

Location:

Bratislava, Slovakia

Ref #:

153174

Date published:

16-Oct-2018
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*** Suitable for graduates and candidates with limited experience! ***

Our top of the range product called U VERSE has a high volume of customers who are looking for a helping hand to save the day. If you are the type of person who gets satisfaction from solving problems and has passion for excellent customer service, you are the Voice, we’ve been looking for.

Working Hours: Mon-Fri, covering 8 hours shifts from 13.00 to 1.00
Location: Lakeside Park, Bratislava, Slovakia
Expected start date: in November 2018/ January 2019

Roles and Responsibilities:

Daily responsibilities:

• Answer in-coming support related phone calls as the first line of contact for the company
• Provide support for U VERSE product
• Maintain positive customer satisfaction and relationship
• Handle inquiries related to service, coverage, features, devices, accessories, repair & troubleshooting, billing, service activations and changes...

Key Competencies and Skills:

Key requirements leading to success:

∙ Advanced spoken English: B2-C1 level
∙ A logical mind-set and a passion for problem solving
∙ Ability to work in 24/7 environment (Morning shift, Afternoon Shift, Evening shift, Night Shift based on the business need)
∙ Basic knowledge of communication technology, e.g. INTERNET, TV, PHONE, ...
∙ Ability to interact with customers on the phone during problem determination process
∙ Good organization and attention to detail, flexibility
∙ Ability to work in multi-cultural global environment

Education and Qualifications:

VERY GOOD ENGLISH COMMUNICATION SKILLS

Additional Information:

About U VERSE:

AT&T offers best-in-class entertainment through its U-verse and DirecTV offerings.
AT&T U-verse is an integrated bundle of services including TV, High Speed Internet and Digital home phone using IP technology.

Assessment process:

• AT&T Recruiter telephone interview
• In AT&T Bratislava location English and technical testing and interviews with managers

Basic wage component (gross) and other rewards:

Salary from 1000 € brutto per month + Uplifts for shifts added on top of the base monthly salary. Actual salary is likely to be higher based on skills, knowledge and experience.

Benefits:

- meal vouchers, benefits supporting cultural and sport activities, various discounts, yearly performance bonus, group life insurance, teambuilding and center events, group ife insurance, relocation package...

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