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Account Associate


Bratislava, Slovakia

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Ac. Associate is responsible for the planning and implementation of projects that support the Sales organization; assists Sales department in providing product information; compiles and interprets data and generates reports which monitor project activities; resolves issues and provides information to sales force, distributors, customers, and/or customer service personnel; works with market research team to ensure market analysis data is used for quoting customer prices.
Ac. Associate works with the sales team and various other internal or external suppliers or vendors during end-to-end process but mainly supports post-sales phase and execution of orders.
Ac. Associate assists Sales and Marketing Management in coordination of trade shows and sales meetings; transitions and ensures resolution of technology or product issues on behalf of customers through internal or external technical resources.
Ac. Associate is involved in multiple project implementation tasks for multi-national customers within EMEA region but also MOW; is in close cooperation with the Engagement Manager (Sales), Project Management teams, Service Delivery organizations, process methodologists, subcontractors, customers etc.
Ac. Associate is also assigned to project implementation team led by Global Project managers and is involved in all project phases including project preparation phase and is responsible for successful delivery according to customer contract; responsible for project lifecycle, handling MACD’s (moves, additions, changes and disconnections) initiated by the customer.

Roles and Responsibilities:

• customer billing info maintenance
• billing data tracking and reporting
• creating orders using various interfaces and sending requests to vendors
• coordination of vendors’ activities
• project tracking, monitoring service delivery, reporting implementation statuses to Global Project managers and Project team,
• liaising with suppliers on orders, delivery and invoicing accuracy and timeliness
• resolve any issues with the order (missed delivery, delays, wrong delivery, service not working or damaged goods delivered)
• providing general assistance during suppliers’ service delivery, providing acceptance to suppliers
• validating supplier invoices
• generating customer invoices and assist with payment collections
• liaising with different teams and individuals and coordinate different activities to meet customer deadlines and expectations, identify potential risks which could jeopardize the on-time delivery
• understanding and highlighting areas of improvement of existing processes and procedures

Key Competencies and Skills:

• Excellent communication, analytical and presentation skills - especially with 3rd party
• Ability to work independently, to organize time effectively and to manage multiple tasks simultaneously
• Ability to learn quickly and apply gained knowledge
• Self starter, target oriented, team player
• Fluent in English
• Excel Advanced user (V Look Up)

Education and Qualifications:

• Bachelors Degree or equivalent experience
• Project Management Program Certification is beneficial

Additional Information:

Location: Bratislava
Contract: Limited - 1 year fixed term
Working time: EMEA (9:00 AM - 5:30 PM)
Salary from 1170 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.