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Big Opportunity! New Team Starting! Billing Dispute Specialist ( US working hours )


Bratislava, Slovakia

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***Start your Finance career with us! Become a part of our teams in our Bratislava center in Lakeside Park. If you speak English and you are well-organized, we are looking for you! ***

Location: Lakeside Park, Bratislava, Slovakia
Working hours: US working hours - 2 shifts (2 PM - 10.30 PM and 3.30 PM - 12 AM - Bi-weekly rotation)

AT&T as one of the leading company in telecommunication and technology offers a great opportunity for people with advanced knowledge of foreign languages who are interested in development of their skills in finance area.
The mission of the AT&T Billing Dispute Management Team is to resolve billing queries and disputes, related to invoicing and contracting, in an accurate and timely manner.

Roles and Responsibilities:

The role of Billing Dispute Specialist consist of front office and back office activities. Within front office the main responsibility is to handle direct calls from our internal and external business customers where the key ability is to provide excellent customer experience.

Back office side of the job is more a ‘Problem Solver’, an ability to analyze data from various sources, having confidence in the use of internal systems and standard Microsoft Office software package, along with strong communications skills. The job requires interaction with multiple internal teams (sales; ordering; product marketing; etc.) as well as with external clients. Thus, proactive approach, attention to details and positive thinking are the key attributes to be successful in this role.

Key Competencies and Skills:

- Fluent English language skills (both written and verbal); Spanish language is an advantage
- Very good communication skills - The ability to interact on the phone with internal and external parties during problem determination process. Prior customer facing experience is an advantage
- Excellent analytical and problem-solving skills – ability to analyze data and identify possible errors
- Precise, detail-oriented and stress resistant
- MS Office package (Outlook, Excel)

Education and Qualifications:

- University education / Secondary school education

Additional Information:

- Taxi service within Bratislava on company costs (when finishing shift after 10:30 PM)
- Contract type: fixed-term for 1 year (possibility to extend depending on business needs and employee performance)