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Billing Dispute Compliance Specialist


Bratislava, Slovakia

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The candidate for the Control Compliance position will be responsible for verifying the quality and accuracy of billing adjustments that have been issued in the Global Billing Resolution Centers to ensure compliance to the AT&T Schedule of Delegations and billing methods and procedures.
Billing Dispute Compliance Specialist will provide accurate and timely reports on the call center representative’s application of billing adjustments, provide feedback, and provide recommendations to ensure that quality standards are met.
Billing Dispute Compliance Specialist will verify data accuracy from a variety of AT&T billers, matching it to customer invoices and produce monthly reports outlining the accuracy of the adjustments at a Center, Manager and Coach level.

Roles and Responsibilities:

The position will require the candidate to assimilate data from various AT&T billers and systems, documenting issues and performance for management review and provide information to assist in the feedback. Having confidence in the use of technical tools and use of standard Microsoft software, accompanied by strong analytical and written skills will assure successful completion of duties.

Key Competencies and Skills:

- Billing or Finance experience preferred (at least 1 year)
- Fluent English language communication skills are required including proficient writing ability
- Strong verbal, written, communication and analytical skills
- Business Process Analysis
- Strong Data Analysis
- Strong experience with Microsoft Office applications (Excel, Word, Outlook)
- Ability to work with all levels of management
- Strong negotiation skills
- Strong decision making skills

Education and Qualifications:

University degree

Additional Information:

Working hours: EMEA (approx. 9.00am-5.30pm)
Location: Lakeside Park, Bratislava
Contract: FIXED TERM CONTRACT (Maternity leave cover)