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Slovakia

Billing Dispute Specialist (EMEA working hours)

Location:

Bratislava, Slovakia

Ref #:

151360

Date published:

15-Jun-2017
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Billing Dispute Specialist is a part of the Billing Dispute Team within the Global Billing Resolution Team (GBRT). In general the mission of the Dispute Specialist is to resolve queries and disputes related to invoicing and contracting in an accurate and timely manner, establishing and rectifying root cause to prevent recurrence.

Roles and Responsibilities:

- Demonstrates abilities to investigate and resolve billing inquires and billing disputes (back-office/front-office) raised by internal/external customer
- Validates issues, including validation in AT&T billing tools and with interested parties
- Reviews contracts and service guides
- Prepares credits for approval or approves independently based on adjustment amount
- Escalates properly within escalation guidelines in order to achieve resolution
- Performs work under supervision and guidance from CBPM and more experienced levels and within defined SLA’s for quality, response time and productivity

Key Competencies and Skills:

- PC literate with experience of a range of software packages (MS Office)
- Good communication skills - ability to interact with internal/external customers and their peers during problem determination process via email and phone
- Ability to pay attention to detail, to make conscious effort to understand causes and to address all identified billing issues
- Problem solver with very good analytical skills, able to spot issues that need to be deeply investigated
- Time management skills – ability to track work independently and in timely manner
- Negotiation skills to ensure customer satisfaction as well as satisfaction of AT&T internal processes and rules
- Resistance to stress
- Knowledge of AT&T products and services

Education and Qualifications:

- University education or High School education with leaving exam is an advantage, preferably in the area of Business, Economics
- Strong communication skills in English, both oral and written (B2 level)
- Additional foreign language (B2 level) is an advantage

Work Experience:
- Relevant working experience in Billing / Finance / Analysis / Customer service or experience with claims, disputes or customer fulfillment role is an advantage

Additional Information:

Working hours: EMEA
Contract: 1 year, with possibility to be extended for permanent