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Slovakia

Customer Care Manager

Location:

Bratislava, Slovakia

Ref #:

151431

Date published:

04-Jul-2017
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Directs and manages a team of Technical Customer Care Agents in a Consumer Call Center (U-verse).

We have a passion for technology which is all about making it simpler for people to live, work and play. Our service should be the same. This is where you come in. We have an expanding customer care team in Kosice to support our innovative digital TV, internet and voice services called U-Verse.

We need outstanding Managers to manage a team of 15 Customer Care Agents whose role will be to work to answer questions and resolve customer issues, supporting a wide variety of products and services.

This exciting opportunity is all about the challenge of finding solutions and collaborating with a diverse range of U.S based customers.

Roles and Responsibilities:

Directs and manages a team of Technical Customer Care Agents in a Consumer Call Center (U-verse).

Key Competencies and Skills:

Outstanding spoken and written English
Ability to work in a pressured environment
Ability to multi task
Lead by example
Flexible management style

Education and Qualifications:

Customer Service Experience and Supervision of Team Experience