Skip to content

AT&T International Careers My Job Application

Join a network that helps you succeed

At AT&T, our talents work together to make a difference. Think you’d like to help us connect more people than ever before? Check out our latest opportunities below, or browse for other recent postings.

Slovakia

Customer Care Team Manager

Location:

Bratislava, Slovakia

Ref #:

151903

Date published:

22-Jan-2018
Apply now
We have a passion for technology which is all about making it simpler for people to live, work and play. Our service should be the same. This is where you come in.
We have an expanding customer care team in Brno to support our innovative digital TV, internet and voice services called U-Verse.

Roles and Responsibilities:

Lead 15 tier 1 agents

Key Competencies and Skills:

Ideally worked in a call center environment leading a team
Outstanding spoken and written English
Ability to work in a pressured environment
Ability to multi task
Lead by example
Flexible management style
customer centric

Education and Qualifications:

Proven leadership experience

Additional Information:

In an effort to reduce costs, drive performance and improve the customer experience, The U-verse Care team under Diana Young has established an AT&T U-verse Care Center. Needed to maintain span control of 1 manager for every 15 agents.