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Dispute Manager - Maternity Leave Cover


Bratislava, Slovakia

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The mission of the AT&T Business Solutions – Customer Care Billing Team is to resolve queries and disputes, related to invoicing and contracting, in an accurate and timely manner establishing and rectifying the root cause to prevent recurrence. The role is very much that of a ‘Problem Solver’, an aptitude to assimilate data from various sources, having confidence in the use of technical tools and standard Microsoft software, accompanied with strong communications skills, will lead to success in this role. The successful candidate will be able to demonstrate problem solving, time and conflict management behaviours and have a strong respect for process. Excellent written and oral English Language skills are essential in AT&T’s international work environment as are team working skills. The role is ever changing, with its responsibilities expanding in line with the needs of the business and its changing service offerings / associated tool sets. The successful candidate should be enthusiastic toward, and committed to, improving their own skills set in the area of AT&T’s services and billing systems

Roles and Responsibilities:

Microsoft Office (Strong Excel skills is a must), problem solving, time management, process oriented, Fluent English language communication skills are required including proficient writing ability

Key Competencies and Skills:

✔ PC literate with experience of a range of software packages
✔ MS Excel – advanced user (pivot tables, Vlookup, Hlookup)
✔ Ability to work to tight deadlines while maintaining output quality
✔ The ability to interact on the phone with customers and their peers during problem determination process. Prior experience interfacing directly with customers, project managers and internal organisations is desired.
✔ Flexible, Analytical mind, Problem solver, Stress resistant, Team player

Education and Qualifications:

College degree or equivalent