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EMEA Site Implementation Manager


Bratislava, Slovakia

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We are looking for a EMEA Site Implementation Manager (SIM) responsible for customer status updates and communication, client requests and site survey results.

Roles and Responsibilities:

– Receive Assigned Orders via GIOM/EFMS/GPS Business as Usual
– Responsible for customer status updates and communication (excluding initial site validation)
– Oversee all expedites and escalations
– Responsible for Client Request CR task and communication plan with OC
– Responsible for Site Survey Results and communication
– Track Equipment Procurement and Shipment
– Responsible for ordering data lines with telco suppliers,
– Lead and execute necessary access provisioning activities
– Track and Manage Circuits/PVC/ISDN/POTS to order completion
– Responsible for Coordination of Test and Turn-up / QA6 / Migration and task closure
– All billing tasks

Key Competencies and Skills:

– Advanced to fluent English is mandatory and Spanish or Italian
– University Education 1st level
– Good analytical and work skills (Min. 1 year of relevant work experience)
– Computer literate with experience of a range of software packages (MS Office advanced user)
– Ability to work under tight deadlines while maintaining quality output
– Strong commitment to process and quality improvement
– A confident communicator with the ability to communicate effectively with vendors and customers
– Liable, detail oriented, proactive and willing to take ownership of issues and drive
– Good team member, with ability to quickly establish credibility and rapport

– PMP certificate
– 6 sigma certificate
– Work experience in telecommunication business
– Any European language (other than English) is an advantage

Education and Qualifications:

University Bachelor’s Degree / Master degree is an advantage (preferably in computer science, business administration or comparable field of study)

Additional Information:

Working hours:
– Monday to Friday – EMEA Working Hours – 9 AM to 5:30 PM
– Working hours can change based on customer requirements: overtime/weekends/shifts may be required in order to support customer’s need.
from 1210 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.