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Slovakia

ICM Manager Customer Care

Location:

Bratislava, Slovakia

Ref #:

151174

Date published:

13-Jun-2017
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Directs and manages a team of Technical Customer Care Agents in a Consumer Call Center (U-verse and DirecTV)).

Roles and Responsibilities:

Directs and manages a team of Technical Customer Care Agents in a Consumer Call Center (U-verse and DirecTV)).

Key Competencies and Skills:

Outstanding spoken and written English
Ability to work in a pressured environment
Ability to multi task
Lead by example
Flexible management style

Education and Qualifications:

Outstanding spoken and written English
Ability to work in a pressured environment
Ability to multi task
Lead by example
Flexible management style

Additional Information:

In an effort to reduce costs, drive performance and improve the customer experience, The U-verse Care team under Diana Young has established an AT&T U-verse Care Center in Kosice, Slovakia. Needed to maintain span control of 1 manager for every 15 agents.