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Managed Security Services Security Implementation Manager


Bratislava, Slovakia

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The Managed Security Services (MSS) Security Implementation Manager (SIM) position is a post sales service delivery technical project management function supporting the ordering, tracking, onsite installation and testing of the MSS premise based services globally. The role is customer facing. SIM often must partner with other service delivery teams to deliver the overall solution and with account teams to ensure the customer is supported end-to-end, from post sales through service assurance and billing, so internal communications and team work are critical.

Roles and Responsibilities:

· Responsible for managing project end to end (advanced PM role)
· Focuses on gathering, verifying and validating customer requirements for MSS order received
· Ordering equipment, supporting onsite technician with installation when required, being part of migration into production (led by MSS System Engineer)
· Fulfilling administrative duties
· Ensure handover of installed devices to Operations team

Key Competencies and Skills:

· Combination of both project management and technical skills
· Self-motivated, proactive and willing to take ownership of issues and drive them to timely and successful resolution with a minimum of supervision
· IP based troubleshooting skills
· A high level of service comprehension and attention to on-time performance as determined by customers and internal guidelines/targets
· Prior project management experience is helpful
· Prior experience in Firewall Service Delivery is helpful
· Strong verbal and written communication skills
· fluent English
· CCNA and security experiences are plus
· university master degree is an advantage

Education and Qualifications:

University master degree is an advantage

Additional Information:

Working schedule guideline:
- some scheduled weekend work