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Shell Billing Dispute Manager


Bratislava, Slovakia

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The mission of the Shell Billing Dispute Management team is to resolve queries and disputes, related to invoicing and contracting, in an accurate and timely manner establishing and rectifying the root cause to prevent recurrence.

Roles and Responsibilities:

The role is very much that of a ‘Problem Solver’, an aptitude to assimilate data from various sources, having confidence in the use of technical tools and standard Microsoft software, accompanied with strong communications skills, will lead to success in this role.

The successful candidate will be able to demonstrate problem solving, time and conflict management behaviours and have a strong respect for process. Excellent written and oral English Language skills are essential in AT&T’s international work environment as are team working skills.

The role is ever changing, with its responsibilities expanding in line with the needs of the business and its changing service offerings / associated tool sets. The successful candidate should be enthusiastic toward, and committed to, improving their own skills set in the area of AT&T’s services and billing systems

Key Competencies and Skills:

• Fluent English
• Strong Communication skills for customer liaison
• Prior experience interfacing directly with customers, project managers and internal organisations - desired.
• PC literacy:
• MS Excel – advanced (Pivot Tables, V Look Up)
• MS Access – beginner
• Ability to prioritize and work to deadlines
• Problem solver, well organized with a keen eye for detail
• Strong team player
• Positive, can-do attitude imperative

Education and Qualifications:

• University Education - preferred
• Background in Finance and/or Billing - useful

Additional Information:

Location: Bratislava
Working hours: EMEA working hours (9.00am-5.30pm)
Contract: Fixed term - maternity backfill
Salary from 1210 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.