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US AVPN M Order Manager


Bratislava, Slovakia

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Order management team is responsible for site level implementation management which includes mainly customer communication, communication with all internal resources (engineering, project management, order creators, sales…) to ensure smooth and timely delivery process, securing of internal resources for service installations e.g. field technician, remote engineering, preparing of weekly status reports for internal partners and customers, attending regular calls if applicable for assigned customers. This position is in the middle of the whole delivery process, order manager oversees the whole service delivery and drives for fast resolution of issues that may arise during the delivery process and therefore good knowledge of internal procedures, good time management and detail orientation is required.

Roles and Responsibilities:

• Because of your international function written and spoken English
• For this position you should preferably have communication skills
• Knowledge of information technologies (TCP/IP, network protocols, WAN) and project management is advantageous.

Key Competencies and Skills:

• PC literate with experience of a range of software packages
• Good analytical and work skills
• Ability to work to tight deadlines while maintaining output quality
• Strong commitment to process and quality improvement
• Self-motivated, proactive and willing to take ownership of issues and drive them to timely and successful resolution with a minimum of supervision
• Good team member, with ability to quickly establish credibility and rapport with Managers and senior professionals throughout the world.

Education and Qualifications:

You should be a graduate of a secondary high school or university.
Knowledge of information technologies; knowledge of Project Management methodologies is a plus

Additional Information:

Working hours: Predominantly US Shift work 14.30- 23.00 CET & EMEA 9.00 – 17.30 CET few days a week
Salary from 1210 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.