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Slovakia

US Billing Dispute Specialist

Location:

Bratislava, Slovakia

Ref #:

153700

Date published:

14-Nov-2018
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***Start your Finance career with us! Become a part of our teams in our Bratislava center. If you speak English and you are well-organized, we are looking for you! ***
AT&T as one of the leading company in telecommunication and technology offers a great opportunity for people with advanced knowledge of foreign languages who are interested in development of their skills in finance area.
The mission of the AT&T Billing Dispute Management Team is to resolve billing queries and disputes, related to invoicing and contracting, in an accurate and timely manner.

Roles and Responsibilities:

The role of Billing Dispute Associate consist of front office and back office activities. Within front office the main responsibility is to handle direct calls from our internal and external business customers where the key ability is to provide excellent customer experience.

Back office side of the job is more a ‘Problem Solver’, an ability to analyze data from various sources, having confidence in the use of internal systems and standard Microsoft Office software package, along with strong communications skills. The job requires interaction with multiple internal teams (sales; ordering; product marketing; etc.) as well as with external clients. Thus, proactive approach, attention to details and positive thinking are the key attributes to be successful in this role.

Key Competencies and Skills:

- Fluent English language skills (both written and verbal)
- Spanish language - advantage
- Very good communication skills - The ability to interact on the phone with internal and external parties during problem determination process. Prior customer facing experience is an advantage
- Excellent analytical and problem-solving skills – ability to analyze data and identify possible errors
- Precise, detail-oriented and good time management
- MS Office package (Outlook, Excel)

Education and Qualifications:

- University education / Secondary school education

Additional Information:

Location:
CBC, Karadzicova 8, Bratislava
Contract type:
For internal hires - permanent contract;
for external hires - fixed-term for 1 year (possibility to extend depending on employee performance)
Working hours:
US time shift from 1PM/ 2 PM to 10:30 PM and 3:30 PM to 0:00 AM with some flexibility to work EMEA hours (9AM-5:30PM)
Salary from 1210 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.