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At AT&T, our talents work together to make a difference. Think you’d like to help us connect more people than ever before? Check out our latest opportunities below, or browse for other recent postings.

Slovakia

We are looking for long -term student interns. Start your Finance career with us!

Location:

Bratislava, Slovakia

Ref #:

153615

Date published:

09-Oct-2018
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AT&T as one of the leading company in telecommunication and technology offers a great opportunity for University students for the position of First Contact Agent. The mission of our Team is to resolve billing queries and disputes, related to invoicing and contracting, in an accurate and timely manner.
We have a high volume of customers who are looking for a helping hand to save the day. If you are the type of person who gets satisfaction from solving problems and has passion for excellent customer service, you are the Voice, we’ve been looking for. Become a part of our team in our Bratislava center.

If you speak English and you are well-organized, we are looking for you!

Roles and Responsibilities:

As a trusted advisor, you’ll play a vital role in shaping our customer experience. The key role of First Contact Agent is to assist our business retail customers located all around the world with their queries related to billing, invoicing & service over phone, email or internal communication system.
You will be working during the working days (Monday to Friday) and working hour will be distributed between 9am and 5:30pm based on agreement, according to your school schedule and business needs.

Key Competencies and Skills:

• University student
• Fluent English (both written and verbal) (at least B2)
• MS Office package (Outlook, Excel)
• Precise, detail-oriented and stress resistant
• Customer-orientated with a passion for people and resolving customer service issues
• Strong people skills, with a talent for communicating in an empathetic and engaging way
• Dynamic learner, maintaining positive energy and adaptable to different tasks, schedules, and environments

Education and Qualifications:

- University student

Additional Information:

We offer:
• part time job (80 hours per month) with a flexibility to adjust the work schedule
• 6.25 Euro per hour brutto
• work in dynamic and international environment located in CBC Bratislava, Karadzicova
• collaborative workspace and fully equipped common areas
• opportunity to grow professionally and get a full time job
• various discounts & benefits for social and sport events
• entrance to AT&T organized events