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Czech Republic

AT&T Customer Care Agent


Brno, Czech Republic

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Date published:

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*** Suitable for graduates and candidates with limited experience! ***

Our top of the range product called U VERSE has a high volume of customers who are looking for a helping hand to save the day. If you are the type of person who gets satisfaction from solving problems and has passion for excellent customer service, you are the Voice, we’ve been looking for.

Working Hours: 8hx5d covering shifts from 3PM to 5AM, no weekends

Roles and Responsibilities:

Daily responsibilities:

• Answer in-coming support related phone calls as the first line of contact for the company
• Provide support for all U-VERSE products - TV, phone, internet
• Maintain positive customer satisfaction and relationship
• Handle inquiries related to service, coverage, features, devices, accessories, repair & troubleshooting, billing, service activations and changes...

Key Competencies and Skills:

Key requirements leading to success:
∙ Advanced spoken English: B2-C1 level - fluent communication skills
∙ A logical mind-set and a passion for problem solving
∙ Ability to work in 24/5 environment (distribution based on the business need)
∙ Basic knowledge of communication technology, e.g. INTERNET, TV, PHONE, ...
∙ Ability to interact with customers on the phone during problem determination process
∙ Flexibility, good organization and attention to detail,
∙ Ability to work in multi-cultural global environment

Education and Qualifications:


Additional Information:

Assessment process:
∙ AT&T Recruiter telephone interview
∙ English and technical tests, personal Interview on AT&T Brno location

∙ Test results and experience are reflected in proposed base salary (ranging from 23 - 29 900 CZK)
∙ Uplifts for night/weekend shifts added on top of the base monthly salary
∙ Benefits - 5 weeks of holidays, meal vouchers, private health care, life risk insurance, yearly performance bonus, discounts, ..

Expected start date:
December 2017
January, February 2018

About U VERSE:
AT&T offers best-in-class entertainment through its U-verse and DirecTV offerings.
AT&T U-verse is an integrated bundle of services including TV, High Speed Internet and Digital home phone using IP technology.