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Czech Republic

AT&T Universal Agent


Brno, Czech Republic

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*** Suitable for graduates and candidates with limited experience! ***

We have a passion for technology which is all about making it simpler for people to live, work and play. Our service should be the same. This is where you come in. We are hiring for our Universal Agent Customer Care team in Brno, Czech Republic which works as the first line of support for AT&T enterprise Customers as well as internal teams. We support wide range of service lines at tier 1 level. Uses AT&T toolset and guided workflow system to accomplish tasks.

Our Customer Care Agents work to answer questions and resolve customer issues, supporting a wide variety of products and services. A basic understanding of communication media and technology is certainly an advantage but a willingness to learn is more important as training will be provided. However, you must be an advanced English speaker, thrive in a team environment and gain real satisfaction from helping other people.

This exciting opportunity is all about the challenge of finding solutions and collaborating with a diverse range of mostly U.S based customers. We will develop your problem-solving skills using the latest tools and technology so you can deliver an effortless customer experience. Help our customers get the most from our solutions and help yourself get the most out of your career. What are you waiting for?

Roles and Responsibilities:

• Executing consistent tasks via workflow tooling to triage new issues
• Communications via telephone calls to/from Customers plus interactive chat sessions
• Engagement of Specialist teams as directed by workflow tooling/procedures
• Basic Troubleshooting

Key Competencies and Skills:

• Excellent English (spoken, written)
• Communication skills (communicate effectively with the team, corporate customers of different technical expertise and all levels of management)
• General concepts of PC use Office applications as well as Internet technologies
• Ability to work in US hours environment or 24/7 support
• Experience in customer service (gained in a customer facing environment) will be advantage

Education and Qualifications:

• Customer support experience
• Excellent communication skills (Verbal, Written, Technical & Interpersonal)
• Excellent telephone manner
• Good problem solving skills
• Assertiveness
• Ability to work well under pressure, set priorities and make well considered decisions
• A desire to learn new skills