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Czech Republic

CZ GCSC - Network Operations Specialist - Tier 2


Brno, Czech Republic

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This role is a tier 2 network support where engineer determines the issue, actions by engaging relevant party, keeps client updated till solution is provided. Builds up knowledge on Cisco / Juniper devices. Learns company’s procedures and their global customers. Once fully confident, troubleshooting, fixing faults, supporting global clients with various technical expertise comes in play.

Roles and Responsibilities:

You will be required to work various shifts in order to cover 24/7 operation. Shifts will be assigned to you by your manager. It will be either 8hr (Mon – Fri) or 12 hr shifts (Mon – Sun), allowing for continuous periods of rest.

Key Competencies and Skills:

• Support of Juniper based software defined proprietary multi-platform solution
• Direct customer and account team interface providing day to day network support
• Manage trouble investigation, isolation and steady state recovery
• Assists users to identify and solve complex connection/communication problems
• Workload breakdown: most of the incidents are related to high-end MPLS solutions at their edge (CE-PE), monitored proactively by an automated alerting system; along with that, also proprietary low-end VPN tunnelling solutions are supported, with a mixed reactive-proactive model

Education and Qualifications:

Technical Skills Profile:
• A Background in a Networking area
• Helpdesk Experience
• Cisco CCNA Qualified or a similar experience
• General knowledge of Software defined networks (SDN), Frame Relay, Ethernet (MAN), ATM, IMA
• Problem resolution. Knowledge of the back-up methods such as ISDN, iBGP, HSRP, VRRP), troubleshooting, routing protocols such as OSPF, BGP and EIGRP is a plus
• Basic knowledge of Windows, Unix, ticketing systems
• Knowledge of MPLS and QoS policing is not required but is an advantage

Soft Skills Profile:
• A good team player with an ambition to learn new things.
• Must be able to communicate effectively with the team, corporate customers of different technical expertise and all levels of management
• Ability to efficiently resolve customer’s problems and escalate further as per agreed service level agreements or to other 3rd party as necessary
• Professionalism at all times, assertiveness and accountability, good timekeeping, flexibility
• Ability to work well under pressure, set priorities and comfortable making decisions
Drive enthusiasm, initiative, commitment and self-motivation, respect for colleagues, desire to learn