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Czech Republic

Chronic Network Problems Expert - Last Level Support


Brno, Czech Republic

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We are looking for key resource for our Chronic team. This is top level Tier 3 support role. These specialists go beyond the standard incident management and address underlined issues seen on customer network. They take a lead of a Problem resolution and cooperate with other technical teams, customers and providers. This person will be responsible not only to address individual chronic cases but but also analyze overall data and prepare and implement corrective actions in larger scale. This role will act as Subject Matter Expert support and coach others.

Are you an experienced network specialist looking for a high level support job? Do you have already experience with last level support? Do you have experience to work with 3rd party providers? Then it could be role for you.

Roles and Responsibilities:

• Take ownership for chronic problems and drive them into resolution.
• Apply deep technical knowledge to identify underlined issues.
• Consolidate information from all available sources.
• Co-ordinate effort of other involved parties during Problem resolution
• Support connected teams with technical expertise.

Key Competencies and Skills:

• Knowledge and skills on the level of the CCNP certification
• Very good understanding of Problem management.
• Deep understanding and practical knowledge about different Physical-Medias layer in Electrical TDM (DS0, DS1, DS3), Optical (SDH, SONET), Radio-Link; Wi-Fi, WiMAX and satellite is a plus.
• Deep understanding and practical knowledge about different Layer 2 transport protocols (ATM, Frame-Relay, HDLC, PPP, Ethernet)
• Deep understanding, Troubleshooting and configuration skill on Juniper, Ciena and MGX for circuit issue
• Good understanding and practical knowledge about Layer3 configuration, TCP/IP routing, switching/bridging and AT&T tools for troubleshooting and isolation.
• Good Skills and hands on practice on MPLS
• Ability to efficiently resolve customer’s problems and escalate when required.
• Must be able to communicate effectively with the team, corporate customers of different technical expertise and all levels of management
• Professionalism at all times, assertiveness and accountability, good timekeeping, flexibility
• Ability to work well under pressure, set priorities and comfortable making decisions
• Drive enthusiasm, initiative, commitment and self-motivation, respect for colleagues, desire to learn
• Job requiring a strong aptitude on self-judgment, leading, sharing knowledge, capacity to anticipate and push limits back.

Education and Qualifications:

Juniper Certification (JNCIA-Junos) and CCNP (Routing and Switching OR Service Provider).

Additional Information:

Candidate who don’t hold actual certification will be considered if he/she will be able to demonstrate skills on similar level