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Czech Republic

Customer Care Exchange Mailbox Support T2


Brno, Czech Republic

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As a Customer Care MS Exchange Support T2 working with US customers, you will have the opportunity to develop your communication and troubleshooting skills supporting a MS Exchange environment with 240 000+ clients. You will also provide support to email archiving which covers around 100 000+ active clients running on Veritas Enterprise Vault technology.
Daily work consists of handling MS Outlook reported issues, Enterprise Vault (Outlook Add-In) archiving/synchronizing issues resolution and T3 Operations team support. Customer Care Specialists are also contributing to various messaging/archiving projects during the year. You will be involved in monthly performance reporting and eventually SLA/KPI reporting as well.
Qualified candidates will possess a professional attitude and excellent customer service skills with strong focus on driving all issues to customer’s satisfaction and an “I can help you with that” approach.

Roles and Responsibilities:

• Troubleshooting MS Outlook issues
• Resolving Enterprise Vault (Outlook Add-In) archiving/synchronizing issues
• Providing support to T3 Operations team
• Taking part in various messaging/archiving projects
• Involved in monthly performance reporting and SLA/KPI reporting

Key Competencies and Skills:

• Fluent English, both verbal and written
• End-User level of experience with MS Outlook (2010/2013/365)
• Basic knowledge of MS Exchange and Active Directory an advantage
• Knowledge of Symantec/Veritas Enterprise Vault technology is a great plus
• Excellent customer service skills
• Desire for self-development
• Ability to work as a team member

Education and Qualifications:

• University degree in IT preferred

Additional Information:

• Working in 2 shifts model - focus on US hours