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Czech Republic

DDI Engineer


Brno, Czech Republic

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Working hours: EMEA (initially US shift, then day shift with a flexibility for coordination with the US team)

Develops and implements new solutions. Serves as primary support of network operations by managing customer devices and end-to-end services, identifying sources of problems, and resolving configuration issues

Roles and Responsibilities:

Monitor elements, fault identification and management, performance reporting, real-time performance tuning, and capacity planning and analysis. Engages equipment and service vendors to support network operations. Deliver service level reporting to client on performance. Responds to and may implement client requests and notifies them of network problems and the impact on customer's business. Acts on client's behalf in handling network problems and changes.

Key Competencies and Skills:

• Strong networking skills in DNS and DHCP protocols.
• 3-5 years of experience in a similar profile is preferred.
• Skills in Infoblox appliances, Fortinet Firewalls, Cisco Routing, Switching, Wireless, and Juniper Routing preferred
• Excellent communication skills, ability to deal with customers at all levels.
• Strong attention to detail and good interpersonal skills.
• Strong decision making and problem solving skills.
• Ability to multi-task in fast-paced dynamic environment

•Fault Management Network Incident Mgt
•Make data-driven decisions
•Network and Internet Security
•Network Engineering
•Network Operations
•Networking/Communications Hardware
•OSI 7-layer model
•Problem Management
•Process Management
•Product Installation and Support
•Software Product Testing
•System Testing
•Technical Troubleshooting
•Technical Writing/Documentation
•Telecom Regulatory Environment

Education and Qualifications:

Juniper, Infoblox or Cisco certification is a plus