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Czech Republic

IP Telephony Support Engineer - Tier 2

Location:

Brno, Czech Republic

Ref #:

149934

Date published:

19-Jul-2017
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We are looking for IP Telephony Support Engineer to provide Tier 2 support for incidents related to customer’s Cisco IP telephony environment.
This includes technical, leadership and communication skills to interface with customer and peer AT&T teams to recover complex IPT problems real time and restore service per SLA agreements.

Roles and Responsibilities:

∙ Tier 2 Advanced Technical support for the products delivered in this 24x7 telephony and voice environment.
∙ Responsible for monitoring and responding to technical hardware and software problems utilizing a variety of testing tools and techniques in support of the telephony
∙ Consulting with customers and 3rd party vendors
∙ Acting as an interface to customers - accepting trouble reports and resolving such on timely manner and per given SLAs.
∙ Actively troubleshooting complex incidents and implementing break/fix changes
∙ Working closely with internal and external technical teams to resolve customer issues.

Key Competencies and Skills:

∙ CCNA Collaboration / CCNA Voice certification or equivalent working experience.
. Experience monitoring and troubleshooting MCS Servers, UCS Servers, CUCM/Unity Applications, Analog Gateways, CME/CUE
∙ Experienced with network monitoring tools and ticketing systems.
∙ Experience with Network and/or IP Telephony troubleshooting and resolving technical incidents in customer environment.
∙ Advanced understanding of LAN and WAN Inter-networking Devices - Routing, Switching, Subnetting.
∙ Advanced understanding and working knowledge of the data flow between various network infrastructures and their end points.

Education and Qualifications:

- Excellent English both written and spoken
- Team player, responsible and driven through resolution approach
- University degree or equivalent exprience
- 2 years of relevant work experience with Network Support and/or IP Telephony support is desired but not essential.

Additional Information:

This position needs to support 24/7 business need with rotational shift pattern.

Initial working hours Mon-Fri 9am-5:30pm, with a move into rotating shifts (morning/nights) in the future.

This position could be suitable for a professional looking to progress their career, current student or soon to be graduate, feel free to apply, we look forward to hearing from you.