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Czech Republic

NETWORK ENGINEER for web conferencing services


Brno, Czech Republic

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Technical Support for web conferencing services WebEx, WebEx CCA-SP, AT&T Connect. Troubleshoot web conferencing service issues including 3rd party integrations

Roles and Responsibilities:

Must be able to effectively troubleshoot complex connectivity issues related to web conferencing client software and customer network factors (proxy servers, firewall, security protocols), etc.

Key Competencies and Skills:

Must have extensive knowledge and experience with MS Office applications, including plug-ins. Software packaging for central deployment experience preferred. Will work closely with higher tier resources to escalate software defects. Will process or facilitate customer MACD requests. Outage Management, alarming, monitoring support for key network and application layer components AT&T

Education and Qualifications:

Networking – Intermediate-Expert
Desktop Support – Intermediate-Expert
Communication skills (English) - Expert

Additional Information:

Shift will be determined but need flexibility, primary function will be to support European peak business hours.
Need strong English speaking and writing skills.