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Czech Republic

Network Services Engineer

Location:

Brno, Czech Republic

Ref #:

152342

Date published:

20-Mar-2018
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Monitor and analyze network, platform, and environmental alarms generated by all AT&T Messaging voicemail platforms across the AT&T footprint. Utilize UNIX at the tier 2 user level to maintain network integrity on a daily basis,

Roles and Responsibilities:

Responsibilities include, but are not limited to, timely reaction to alarms generated by voicemail platforms, detailed documentation required, and extensive interaction with internal and external work groups. Manager will interface directly with Special Services (SSC) and Major Account Center (SSC/MAC) in the Southwest, West and Midwest on repair/maintenance issues. Single point of contact on trouble resolution of analog data circuits / DSOs, DS3s, T1s, 3A Translators, routers, and modems for the AT&T footprint. Perform TCP/IP network connectivity tests for LAN/WAN trouble resolution. Will work closely with Call Center Operations in resolving individual residential and business customer voicemail problems by using logical troubleshooting skills. Conduct initial troubleshooting on subsystems within the voicemail platforms to identify and determine malfunctions. 24 X 7 on-call required.

Key Competencies and Skills:

Required Skills:
Working UNIX Knowledge and experience in UNIX environment, excellent communication skills both written and verbal, self motivated, multitasking oriented, work with minimal supervision, flexible. Must possess analytical and problem solving skills, in addition to troubleshooting experience. Microsoft Excel, Access, and Word. Knowledge of basic telephony.

Desired Skills:
Experience working in a call center, or command center type environment.

Education and Qualifications:

Technical Degree desired
UNIX certification desired

Additional Information:

24X7X365 Network Operations environment. Shift Work required