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Czech Republic

SPECIALIST FOR CUSTOMER SERVICES SUPPORT Brno

Location:

Brno, Czech Republic

Ref #:

152257

Date published:

14-Feb-2018
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This role manages delivers and deploys aspects of network architecture, design, engineering and detail network specifications in order to migrate a client from current network environment to the new environment. This job can include also vendor management, client relations, resource planning and management, project management and quality assurance, new equipment installation and configuration and client training.

Roles and Responsibilities:

SPECIALIST FOR CUSTOMER SERVICES SUPPORT Brno is responsible for:
- support customers through many different activities
- receipt of customers calls
- inquiries and complaints resulting in trouble tickets, order input
- data gathering and traffic studies
- works with various groups for billing, message and trouble resolutions that directly impact the service(s) provided to customers

Key Competencies and Skills:

- more than 2 years experience with ticketing, troubleshooting, customer care area
- fluent English
- customer interaction
- service excellence
- call center technologies
- continuously self-development
- CRM Strategy Design and Implementation
- customer Relationship Management (CRM)

Education and Qualifications:

University Degree or equivalent experience

Additional Information:

working hours: 24x7x365 - flexibility is must