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Czech Republic

Senior IPT Support Specialist


Brno, Czech Republic

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We are looking for Cisco IP Telephony Sr Specialist to support customers through activities which may include but not be limited to the Tier 2/Tier 2.5 troubleshooting, strong leadership and communication abilities to interface with customer and peer AT&T teams.

Roles and Responsibilities:

Demonstrates ownership and accountability for extra activities related to team development including review/update/improve processes, documentation and provide internal coach/training to team members

Key Competencies and Skills:

CCNP Certification, preferably Collaboration/Voice
. Experience monitoring and troubleshooting MCS Servers, UCS Servers, CUCM/Unity Applications, Analog Gateways, CME/CUE
∙ Experienced with network monitoring tools and ticketing systems.
∙ Experience with Network and/or IP Telephony troubleshooting and resolving technical incidents in customer environment.
∙ Advanced understanding of LAN and WAN Inter-networking Devices - Routing, Switching, Subnetting.
∙ Advanced understanding and working knowledge of the data flow between various network infrastructures and their end points.

Education and Qualifications:

Bacherlor degree related to IT area
CCNP certification

Additional Information:

This position may require support 24/7 according to business needs with rotational shift pattern.