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Czech Republic

Sr. Associate, Work Center Tech Support

Location:

Brno, Czech Republic

Ref #:

151730

Date published:

06-Nov-2017
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We are looking for Cisco Data and Voice Support Engineer to provide Tier 2 support for incidents related to customer’s Cisco data and voice network environment..
This includes technical, leadership with English communication skills to interface with customer and peer AT&T teams to diagnose and recover from complex data networking problems real time and restore service per customer expectations.

Roles and Responsibilities:

This includes technical, leadership with English communication skills to interface with customer and peer AT&T teams to diagnose and recover from complex data networking problems real time and restore service per customer expectations.

Key Competencies and Skills:

CCNA Collaboration / CCNA Voice certification and equivalent working experience.
. Experience troubleshooting Cisco routers, switches and other Cisco data gear.
∙ Experienced with remote access tools and ticketing systems.
∙ Experience with Data Network and/or IP Telephony troubleshooting and resolving technical incidents in customer environment.
∙ Advanced understanding of LAN and WAN Inter-networking Devices - Routing, Switching, Subnetting.
∙ Advanced understanding and working knowledge of the data flow between various network infrastructures and their end points.

Education and Qualifications:

Cisco CCNA/Collaboration certification

Additional Information:

Working hours include Mon-Fri 12:00am-1:00pm and 24 hours on Saturday and Sunday.
Working time: EMEA hours and/or 24/7 shift pattern