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Czech Republic

Technical Specialist for VoIP services

Location:

Brno, Czech Republic

Ref #:

151868

Date published:

07-Dec-2017
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Tier 2 Technical Customer Support: Responsible for providing Customer / network operations support for AT&T’s Business VoIP services, including VDNA and Collaborate VoIP Networks.

Roles and Responsibilities:

Troubleshooting and repairing AT&T's Hosted VoIP services - Voice DNA and AT&T Collaborate
Trouble Ticket Management, including statusing and closing out
Issue triage and resolution
Ticket escalation

Key Competencies and Skills:

Functional Skills / Competencies
• 5 + years of network related technical experience in a supervisory role
• VOIP Technology
• Customer Service Management
• Problem Management
• Product Installation and Support
• Business Data Analysis
• IP Services, Routing, & Networking
• Troubleshooting Technical Problems
• Call FLow / SIP / RTP
• Network Operations
• Process Management
• Operational Functions

Education and Qualifications:

Technical Degree preferred
CISCO Certification a plus

Additional Information:

Shift Work may be required
Excellent English Skills