Skip to content

AT&T International Careers My Job Application

Join a network that helps you succeed

At AT&T, our talents work together to make a difference. Think you’d like to help us connect more people than ever before? Check out our latest opportunities below, or browse for other recent postings.

Czech Republic

Technical Specialist for VoIP services


Brno, Czech Republic

Ref #:


Date published:

Apply now
Tier 2 Technical Customer Support: Responsible for providing Customer / network operations support for AT&T’s Business VoIP services, including VDNA and Collaborate VoIP Networks.

Roles and Responsibilities:

Troubleshooting and repairing AT&T's Hosted VoIP services - Voice DNA and AT&T Collaborate
Trouble Ticket Management, including statusing and closing out
Issue triage and resolution
Ticket escalation

Key Competencies and Skills:

Functional Skills / Competencies
• Network related technical experience
• VOIP Technology
• Customer Service Management
• Problem Management
• Product Installation and Support
• Business Data Analysis
• IP Services, Routing, & Networking
• Troubleshooting Technical Problems
• Call FLow / SIP / RTP
• Network Operations
• Process Management
• Operational Functions

Education and Qualifications:

Technical Degree preferred
CISCO Certification a plus

Additional Information:

Shift Work may be required
Excellent English Skills