Skip to content

AT&T International Careers My Job Application

Join a network that helps you succeed

At AT&T, our talents work together to make a difference. Think you’d like to help us connect more people than ever before? Check out our latest opportunities below, or browse for other recent postings.

Czech Republic

Technical Support for Global Audio Conferencing Services

Location:

Brno, Czech Republic

Ref #:

151975

Date published:

31-Oct-2017
Apply now
24x7 AT&T Audio Conferencing Platform and Network Fault Management, Outage and Service Assurance Tier 2 support for internal and external customers including, but not limited to, IBM, Eaton, Mondelez, DuPont and other high profile clients.

Roles and Responsibilities:

Managing and driving resolution to high profile web and audio conferencing technical troubles leveraging Fault and Outage Management Best Practices.

Provide Tier 2 technical support for Global Audio Conferencing services including Microsoft Hosted Lync + Audio Integration services, Microsoft Lync Hybrid + AT&T Audio Integration, Cisco WebEX Cloud Connected Audio Service Provider, and the Bluejeans and Zoom CAAS projects.

Identification, isolation and resolution of chronic and complex teleconferencing escalations received from Customers, Tier 1 Work Centers, Operator Customer Care Centers and Service Management. .

Key Competencies and Skills:

Job expertise and qualifications include working knowledge of Fault and Outage Management Best Practices, Tier 2 technical support for Global Audio Conferencing services including Microsoft Hosted Lync + Audio Integration services, Microsoft Lync Hybrid + AT&T Audio Integration, Cisco WebEX Cloud Connected Audio Service Provider, and the Bluejeans and Zoom CAAS projects.

Ability to investigate and resolve customer reported troubles using available network/platform tools and systems including but not limited to, Real Time Network View (RNTV), CSMS, DTOSS, Scamp Iris, and Introscope.

Expertise is managing cross-organizations and cross-vendor special action teams to resolve the most highly complex teleconferencing issues while consistently working with both internal and external executives to effectively manage executive escalations.

Familiarity and expertise in IP Networking and Conferencing infrastructure.

Strong written and communication skills required

The ability to work independently and manage multiple projects in a dynamic, fast paced environment.

Education and Qualifications:

IP Networking Skills

VoIP knowledge and understanding

Knowledge of Microsoft Hosted Lync + Audio Integration services, Microsoft Lync Hybrid + AT&T Audio Integration, Cisco WebEX

Additional Information:

Shift work - 24x7 Operation