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Czech Republic

VoIP Events Manager

Location:

Brno, Czech Republic

Ref #:

151338

Date published:

12-Jul-2017
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Location: Brno, Czech Republic
The VoIP Events Manager is responsible for providing 24x7 network operations fault management support for AT&T’s VoIP Networks.

Roles and Responsibilities:

- Monitor AT&T VoIP Networks
- Respond to Alarm data and indications
- Respond to customer trouble reports
- Triage and trouble isolation
- Troubleshoot Network and VoIP application Issues
- Follow AT&T Standards for escalating trouble conditions and informing management
- Shift Work to cover network 24x7x365

Key Competencies and Skills:

- English - B2, C1
- Experience with monitoring and troubleshooting UNIX servers and applications
- Understanding and working knowledge of LAN and WAN - routing, switching, data flow
- Experience with ticketing systems
- Experience with TDM Networks, 4ESS switching, SS7 T1’s, DACS will be considered as advantage

Education and Qualifications:

Voice over IP knowledge and experience required. Certifications such as Cisco, SIP or VoIP are not required but beneficial

Additional Information:

Shift Work