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Tech Specialist, Network Services Maintenance


Chennai, India

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The objective of this role is to provide remote network support to DataCenter infrastructure for Global client base across 24x7. The team will handle both regular operations and project implementation involving DataCenter LAN/WAN/Security technologies. The DC infrastructure integrates cloud solutions with conventional networking thus requiring knowledge and expertise on Cloud technologies.

Roles and Responsibilities:

• Handle day to day operations on LAN, WAN, Load Balancers & Firewalls
• Install, configure, upgrade and manage network devices as part of support
• Handle incidents of all severities according to the defined Incident management process
• Implement regular changes according to the change management process
• Participate on call with client, vendors and other technical teams in Service Restoration activities for high severity incidents
• Engage product vendor for complex technical problems and drive them to resolution ensuring prompt communication to all stakeholders
• Actively participate in project engineering discussions and provide technical inputs wherever needed
• Implement projects including new deployments or configuration changes to existing infrastructure according to the requirement
• Update diagrams and documentation as required for projects and changes
• Participate in network support transition activities for new clients and perform knowledge transfer to the team
• Work collaboratively with multiple teams
• Be proficient in oral and written communication including the ability to communicate technical information in a clear manner

Key Competencies and Skills:

• 5+ years of Cisco Nexus knowledge and work experience – Certification : CCNA / CCNP / CCIE Datacenter
• 4+ years of Check Point Firewall knowledge and work experience – Certification : CCSA / CCSE
• 4+ years of F5 BIG IP LTM/GTM knowledge and work experience – Certification : F5-CA / F5-CTS LTM Requirements
• 4+ years of project engineering experience
• 2+ Palo Alto knowledge is good – Certification not mandatory
• 2+ years of VMware vSphere working knowledge is good
• Good troubleshooting skills including packet capture tools like WireShark, Tcpdump and Snoop.
• Good oral and written communication skills

Desired Skills:
• Arista Switching knowledge/experience
• Brocade Switching knowledge/experience
• VMware NSX knowledge/work experience
• Knowledge on DataCenter virtualization concepts
• SDN Conceptual knowledge

Education and Qualifications:


Additional Information:

Rotational Shifts

Additional locations:- Bangalore,Hyderabad,Noida