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Tecnical Specialist- Pod


Ciudad de México, Mexico

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Serves as primary support of network operations by managing customer devices and end-to-end services, identifying sources of problems, and resolving configuration issues. Monitor elements, fault identification and management, performance reporting, real-time performance tuning, and capacity planning and analysis. Engages equipment and service vendors to support network operations. Deliver service level reporting to client on performance. Responds to and may implement client requests and notifies them of network problems and the impact on customer's business. Acts on client's behalf in handling network problems and changes.

Roles and Responsibilities:

Receives customer request and is responsible for end-to-end design, provisioning, delivery, installation, testing and configuration of final product. Also responsible for providing ongoing support and troubleshooting for AVPN products
Determines appropriate network and product design per customer requirements; determines sourcing model; oversees installation, testing and turn-up; determines correct technical solution to ongoing customer troubleshooting requests

Key Competencies and Skills:

3-5 years experience preferred. Key Competencies include but are not limited to the ability to:

Experience in designing AVPN solutions and coordinating procurement, delivery, installation and configuration

Implement end-to-end solution delivery protocols for AVPN products per customer requirements; interpret technical standards for troubleshooting.

Develops plan for continuous improvement of the end-to-end sales processes (e.g., cycle time, throughput, customer satisfaction, etc) and scale up to include multitude of products and customer segments

Education and Qualifications:

Bachelor's Degree or equivalent, Cisco Certified Internetwork Expert (CCIE) required, Bilingual Spanish and English

Additional Information:

Bilingual English and Spanish