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Sr. Tech Specialist-Project Mgt Network


Ciudad de Mexico, Mexico

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This position is required to provide Operations Management functions for the Banorte account.

Roles and Responsibilities:

The Operations Manager role is part of the standard AT&T Network Outsourcing Services model in large deals. The position is required to assist the SOE with the management of AT&T services and operations in full compliance of AT&T´s contractual service obligations. Maintain awareness of day to day change and problem process compliance. Main functions are the coordination of all AT&T and vendor services to meet and exceed SLAs, to identify infrastructure improvements, to implement and follow the operation´s governance model working closely with the customer. (Ref. 2015 GTM Ops Foundation Model).

Key Competencies and Skills:

PM and ITIL skills, finance, certifications a plus. Cisco Certifications (CCNA, CCNP, etc). Multibrand knowledge preferred in switching and routing (Cisco, Juniper, Extreme, IBM etc.)
Excellent communication skills, customer management skills and capable to work under high stress. Fluent Spanish and English speaking.

Education and Qualifications:

Bachelor Degree in Computer Systems, Telecommunications, Electronics or similar.
Project Management Certified
Cisco CCNA Certified
Cisco CCNP Certified
Cisco CCIE Certified Preferred
ITIL Knowledge or Certified